Right to withdrawal

If the Customer is a "Consumer", as defined in Article 3 of the Consumer Code, s/he shall benefit from the rights set out in Art. 52 and subsequent of the Consumer Code, as amended by Legislative Decree No. 21 of 21/02/2014, and therefore the right to terminate the Purchase Contract (hereinafter the "Right to Withdrawal") for any reason, without explanation and without penalty, in the manner set out below.

The Right to Withdrawal may apply to all (Total Withdrawal) or only part (Partial Withdrawal) of the Products purchased by the Consumer. The period of Withdrawal shall expire after 14 (fourteen) days from the day when the Consumer or a third party other than the Carrier and indicated by the Consumer acquires physical possession of the Good(s) (hereinafter the "Period of Withdrawal"). The Right of Withdrawal shall be exercised by sending an explicit hard copy notice of withdrawal from the contract (hereinafter referred to as "Notice of Withdrawal") by post before the expiration of the Period of Withdrawal, addressed to:
Dual Sanitaly S.p.A. c/o Ufficio Commerciale
Via G. Di Vittorio 15
10024 Moncalieri, (TO)

The Notice of Withdrawal may alternatively be sent - within the Period of Withdrawal - also by e-mail to the following address:
info@dualsanitaly.it.

The Notice of Withdrawal must specify the intention to withdraw from the purchase and the product or products for which s/he intends to exercise the right of withdrawal.

Dual Sanitaly S.p.A., in order to facilitate the exercise of the Right to Withdrawal, makes a special form to be used for its communication available to its Consumers. Download the "Right to Withdrawal Form" here.

Following the proper exercise of the Right to Withdrawal, as outlined in art. 52 and subsequent of the Consumer Code, Dual Sanitaly S.p.A. will forward to the file number to the Consumer, via e-mail. This number must be indicated by the Consumer upon return of the Product (s) (hereinafter referred to as "Return"). The Return of the Product(s) shall take place within 14 (fourteen) days from the date on which the Consumer has communicated its decision to withdraw pursuant to art. 52 of the Consumer Code. This deadline will be met if the Consumer returns the Good(s) subject to Withdrawal before the 14 days have expired. Dual Sanitaly S.p.A. reminds its Consumers that the shipping costs relating to the return of the Product(s) are to be borne by the Consumers and that the Return is under the full liability of the Consumer.

Dual Sanitaly S.p.A. also reminds its Consumers, prior to the Return, to check that the Product(s) subject to Withdrawal is/are intact and normal preservation conditions, in the original packaging, complete in all its parts (including packaging and accessory documents) and enclosed tax documents.

Consumers, in accordance with current regulations, will only be liable for the decrease in the value of the Product(s) resulting from a manipulation of the product(s) other than that necessary to establish the nature, characteristics and operation of the Product(s).

If the Right to Withdrawal has been properly exercised in accordance with art. 52 and subsequent, Dual Sanitaly S.p.A. will reimburse the Consumer the full amount already paid, including any costs of delivery and any other costs, within 14 (fourteen) days from the day on which it was informed of the Consumer's decision to withdraw from the Purchase Contract. The amount will be refunded using the same payment method used by the Consumer for the initial transaction, unless the Consumer expressly requests a different method of reimbursement and provided that the Consumer does not incur any fees as a result of the refund. Pursuant to art. 56 of the Consumer Code, as amended by Legislative Decree No. 21/2014, Dual Sanitaly S.p.A. reserves the right to withhold reimbursement until it has received the Product(s) or until the Consumer has proved that it has sent the Product(s), depending on which situation occurs first.

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Customer care info@ekeepitalia.com