Payment & Shipping

Payment method

Any payment by the Customer may be made only by means of the credit cards indicated on the Site, or by My Bank, in the "secure payment" section. Any communication relating to payment and Customer data at the time these are sent are done via special secure lines. Credit card payments are secured by VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.

Prices

All sales prices of the Products indicated on the Site are expressed in Euro, and include VAT. Shipping and any other fees are not included in the purchase price, but are shown and calculated at the end of the purchase process, before payment is made. The Customer acknowledges the right of Dual Sanitaly S.p.A. to modify their prices at any time, however, goods will be invoiced on the basis of prices indicated on the Site at the time the Purchase order is created and as indicated in the confirmation email sent by Dual Sanitaly S.p.A. to the Customer.

In the case of computer, manual, technical, or any other type of error that may result in a substantial change to the retail price, either substantially higher or substantially lower, not intended by Dual Sanitaly S.p.A., the Purchase Order will be considered invalid and cancelled, and the amount paid by the Customer will be refunded within 14 days from the day of cancellation using the same payment method used by the Customer.

Shipping and delivery methods

Dual Sanitaly S.p.A. will only accept Purchase Orders to be delivered to the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland (excluding Aland Islands), France, Germany (excluding Helgoland Island and Busigen area), Great Britain (excluding Anglo-Norman islands), Greece (excluding Mount Athos), Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Spain (except Ceuta, Melilla and the Canary Islands), Sweden and Hungary.

The Products will be delivered by courier to the address indicated by the Customer at the time of the order by or before 30 days from the date the Customer receives the Purchase order confirmation e-mail sent by Dual Sanitaly S.p.A. For each Purchase Order made on the Site, Dual Sanitaly S.p.A. will issue an invoice for the shipped product. The invoice will be sent by e-mail and will contain the information provided by the Customer during the purchase procedure. After the invoice has been issued, no changes can be made to the details contained in it.